Alan Gregory Music - Musical Instrument Shop in Didsbury Pro

Rated 1.00 stars based on 2 reviews

    Alan Gregory Music

    About Alan Gregory Music

    Whether you're a complete beginner or a seasoned professional player, we stock a wide selection of musical instruments to suit all your needs. We stock all leading brands and have excellent stocks of Sheet Music and Musical Accessories.

      Opening hours

      • Monday 09:30-17:30
      • Tuesday 09:30-17:30
      • Wednesday 09:30-17:30
      • Thursday 09:30-17:30
      • Friday 09:30-17:30
      • Saturday 09:30-16:30
      • Sunday Closed 

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      Overall Rating
      1.00
      2 reviews
      1. 5 0
      2. 4 0
      3. 3 0
      4. 2 0
      5. 1 2
      • Service 1 stars
      • Stock 1 stars
      • Range 1 stars
      • Value 1 stars
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      Reviews

      Goods falsely advertised and difficult to obtain a refund

      Alan Gregory Music advertised on their website a “double ended trombone cleaner”. I received a single ended one. The picture on their website clearly showed two single ended cleaners side by side, I ought to have taken this up with trading standards. I returned the item and after numerous complaining e mails they eventually refunded part of the amount I paid. At my last contact with them 14 days ago I was told they would send the remainder of the refund immediately. I am still waiting. I have given up hope of ever recovering my money directly and will ask my card provider for a charge back. Unless you want to risk loosing money avoid this company they are not good people to do business with, and please advise your musician friends to do the same. Report

      5 years ago
      • Service stars
      • Stock stars
      • Range stars
      • Value stars

      Avoid !

      I don't like giving negative reviews but this business does not seen to care about customer service or Consumer Contracts Legislation. They advertises goods in stock when they don't have them and when you order online they immediately take payment from your credit card. Then when your goods don’t arrive and you call to find out why they tell you the items aren't in stock and can't say when you will get them. They don't provide a refund when you cancell the order within a few days and before any goods are shipped and when you chase the refund you are given pathetic excuses like “we have only 2 people that can process refunds and they are both away for 2 weeks”. Eventually I had to raise a dispute with Visa as no refund was given by them. I wish before ordering I had Report

      5 years ago
      • Service stars
      • Stock stars
      • Range stars
      • Value stars

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